Our Delivery and Returns Policy
At Purition our promise is to deliver great tasting natural products that help make you feel in your prime. We pride ourselves in providing outstanding customer service and delivery service. If you are not pleased with your order, we would be happy to hear from you and will offer an exchange or refund if we are notified within 20 days of your product delivery.
Get a refund or exchange in 3 simple steps…
Step 1:Please give us a call on 01743 444 397 and our customer care team will complete a returns form (for refunds and exchanges) and email you instructions for product return.
Step 2: Print the form and complete all mandatory sections. Include the completed form with the product and return the order by post, please request a free proof of postage.
Step 3: Once we receive the returned item, we will either credit your payment account within 14 days or exchange your product if that is what you have requested.
Customer care: 01743 444 397
Opening Hours: Monday to Friday: 09.00 – 17:00
Outside of hours, please leave a message and we will call you back during opening hours.
When will you receive your order?
Providing your order is placed before 3pm Monday to Thursday, you will receive your order next day. Orders placed after 3pm on a Thursday but before 3pm on a Friday will be delivered on the following Monday. Any order placed after 3pm on a Friday and over the weekend (Saturdays or Sundays) will be delivered on the following Tuesday. Any Sample Box / Trial Box orders will be shipped out by Royal Mail 1st Class, this normaly takes up to 48 hours to be delivered.
Any orders due for delivery on a bank holiday, will be delivered on the next working day following the bank holiday. If an order is placed on a bank holiday, it will not be processed until the next working day, and the delivery timings for the next working day will apply.
Our couriers will text you 1 hour before delivery to make sure you are in and can sign for the parcel. If not, you can ask them to deliver it the following day, leave your parcel in a safe place, with a neighbour or drop it at one of their 1000’s of pickup points nationwide. Unfortunately, we aren’t able to deliver at a specific time, change the delivery address or deliver at the weekend without incurring an extra cost. If you live in flat we’d recommend you have your parcel delivered to work. All sample box orders, will however be sent via first class post.
Deliveries to the Highlands of Scotland and offshore addresses will be sent First Class using Royal Mail and should be received within 2-3 working days. Orders outside of the UK will be sent via DPD in Europe or by Royal Mail elsewhere.